Best Practices to Create a More Inclusive and Diverse Value Chain

December 14, 2021 3 minute read

A stack of crates to signify a diverse value chain

One of the most powerful diversity, equity, and inclusion (DEI) actions a company can take is to support diverse business partners and significantly increase their spending with diverse suppliers and vendors in their value chain. 

By making its value chain—a product's journey from raw materials to post-consumption—more diverse and equitable, a company can redirect its core business in a powerful way. 

Indeed, charitable investments alone are not enough. A recent survey from JUST Capital identified increasing business with minority-owned suppliers as one of the most important actions a company can take to advance DEI. And many companies agree. In the United States alone, between 2017-2020, companies spent on average 54% more on diverse suppliers.

While this is a positive trend, there’s just one problem: many corporate sustainability teams tell us their companies aren’t seeing change or taking action across the business fast enough to meet their DEI targets.

What are the Challenges to Creating Diverse Value Chains?

Progress can be slow, even for companies that take their DEI commitments seriously. 

Of course, it can take a considerable time for large companies to find, evaluate, and forge connections with new suppliers and vendors. On top of that, in many markets or industries, minority-owned and under-represented businesses don’t exist at the scale or scope needed given the systemic challenges and barriers they face.

In short: It takes time to build a diverse value chain, and the uncomfortable truth is that systemic racism has created significant barriers for minorities to start and grow companies at scale.

4 Ways to Create a Diverse Value Chain

Companies that are serious about DEI must be prepared to commit additional time and resources to finding and enabling diverse suppliers across their target markets and value chains.

Here are four ways companies can build a more inclusive and diverse value chain. 

1. Set a Concrete Goal and Ensure the KPIs and Resources of Key Teams Are Aligned

When it comes to diversifying the value chain, it helps for leadership to make concrete, measurable commitments. This could be a commitment to allocate a certain amount or percentage of procurement spend to diverse suppliers and vendors. Many leading companies—from Target to GM to SAP to Unilever to UPS—have done just that, setting significant targets in this arena.

But to realize these goals, a company also needs to set aside resources and create incentives for key teams: This might mean, for example, aligning the KPIs of procurement teams to company-wide DEI commitments or allocating additional funds and staff to identify, onboard, and mentor new diverse suppliers.

2. Look to Make Your Own Policies and Systems More Flexible

Diverse suppliers and vendors face numerous barriers to growth. Companies can either add to these barriers or help tear them down. To start, a company can adapt its procurement policies and processes to make them more flexible to remove barriers to entry for small, minority-owned businesses.

For example, recognizing that access to capital is a major barrier for their diverse suppliers, Walmart and Sam’s Club have partnered with C2FO, a technology company, to create an expanded early payment program that offers diverse or minority-owned suppliers faster payments to improve access to working capital.

3. Invest in Diverse Suppliers' Growth and Capacity 

Any small business might struggle upfront to meet the volumes and timelines requested by large companies. Here, large buyers can play a pivotal role in investing in the capacity of diverse suppliers, for their existing or future value chain. To do this, companies are partnering with development finance providers and launching accelerators to help diverse suppliers ramp up their business.

As an example, Amazon recently launched the Black Business Accelerator to build equity and sustainable growth for Black-owned businesses. The initiative seeks to help Black-owned businesses overcome longstanding inequalities in access to capital, mentorship, and growth opportunities by providing financial support, business education, and promotion of their brands and products as third-party sellers on Amazon’s online platform.

4. Create Strategic Partnerships with Your Tier 1 Suppliers and the Wider Ecosystem

For many companies, creating a truly diverse and inclusive business means promoting greater diversity across several supply chain tiers. This means developing partnerships with existing Tier 1 suppliers and vendors to advance DEI.

For example, Unilever has launched its Partner with Purpose program, an expansive initiative that aims to advance a range of environmental and social sustainability goals. Not only has Unilever committed to spending €2 billion annually with diverse businesses worldwide by 2025, but it has also invited its suppliers to “demonstrate their shared values and commitment to addressing social inequality in our value chain” by encouraging them to sign onto Unilever’s Supplier Equity, Diversity and Inclusion Promise.

Companies can also engage more broadly within their industry and beyond, to build shared pipelines of diverse suppliers across target markets, co-invest in supplier capacity and readiness, and better address the complex barriers that stand in the way of success.

Build a More Diverse Value Chain for Your Company with Cross-Sector Collaboration

None of these best practices for building a more diverse value chain will result in overnight success. Meaningful results for DEI will take time, sustained commitment, innovative thinking, and deliberate action. 

By bringing a cross-company perspective and centering equitable impact, corporate sustainability teams can play a transformative role in helping leaders and key business units take action on corporate DEI commitments. Today, we see more corporate sustainability teams helping their companies realign core business with DEI goals: They’re partnering with procurement teams, crafting new initiatives that bolster their company’s efforts, tracking impact, and directing sustainability budgets toward DEI solutions that make a difference.

We’re excited to see more corporate sustainability teams—and the companies they work for—reimagining value chains as a force for good. Companies interested in diversifying their value chain should consult an experienced third-party partnership builder to help them uncover and implement strategic, shared-value partnerships that can advance their corporate DEI goals.

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If you are a corporate leader and would like to be a part of a discussion about these and other issues in the presidential transition, contact Resonance Strategic Partnerships Manager, Seth Olson.