Management Excellence for Operations (MEO) Indefinite Delivery/Indefinite Quantity (IDIQ)
Bureau for Management’s Office of Management Policy, Budget, and Performance/Performance Division (M/MPBP/PERF)
Social Impact, Development Gateway
January 2017 – December 2021
USAID is undergoing a significant transformation to enhance its implementation of sustainable development projects worldwide. Through this internal restructuring, USAID is redesigning its operations and programming to become more field-focused, functionally aligned, and nimble. Change on this scale has profound implications for USAID’s people, systems, and development programs. USAID, therefore, recognized the need for a deliberate and conscientious approach to change management.
Under the Management Excellence for Operations (MEO) IDIQ, Resonance has worked with USAID to successfully implement its transformation. Through discrete MEO Task Orders, we support USAID with analytical and technical services, training, and change management support. We help USAID enhance its operations performance culture, to more efficiently and effectively achieve its global mission.
Key activities under the MEO IDIQ include:
Resonance has implemented three Task Orders under the MEO IDIQ:
Task Order 1: Management Excellence in Operations (MEO) USAID-Centric Redesign
(May 2018 – May 2019)
Resonance and our partner Social Impact (SI) worked with USAID’s Transformation Task Team (T3) to oversee the institutionalization of USAID’s operations redesign proposal. This Agency-wide redesign (USAID’s Transformation) centered on five pillars – Journey to Self-reliance, Empower People to Lead, Respect Taxpayer Investments, Strengthen Core Capabilities, and Advance National Security.
Resonance and SI helped the T3 team to implement high-level changes to achieve these five pillars by:
Task Order 2: Management Excellence in Operations (MEO) Restructuring Management Unit (RMU) Change Management
(October 2019 – October 2020)
Resonance and SI have staffed the Transformation Change Management Support Team (TCMST) that supports USAID’s efforts to institutionalize the non-structural aspects of the Agency’s Transformation. This approach focuses on the “people” side of change, as thousands of USAID staff members transition into new offices within six new global development Bureaus.
The TCMST has been working with the Agency’s Restructuring Management Unit (RMU) – the office overseeing the process – as well as three USAID Bureaus to help guide and implement effective change management for their staff.
Task Order 3: USAID/Colombia Consultancy Services for the new Country Development Cooperation Strategy (CDCS)
(February 2020 – May 2020)
As it emerges from over 50 years of armed conflict, Colombia faces serious development challenges. These include a lack of state presence in conflict-affected regions, increased violence against human rights defenders and social leaders, more than eight million conflict victims, over seven million internally displaced persons, and a burgeoning illicit economy centered on coca production and illegal mining. In response, USAID/Colombia recently developed a new five-year Country Development Cooperation Strategy (CDCS) to help the Government of Colombia overcome the nation’s most pressing obstacles to development.
In line with this new CDCS, Resonance supported USAID/Colombia to determine how to reorganize its internal operations to best meet its new strategic objectives.
Resonance fielded a three-person assessment team to conduct key informant interviews, focus group discussions, and qualitative data analysis to inform USAID/Colombia’s reorganization design and implementation plan. The assessment and resulting design covered:
USAID/Colombia is now initiating changes in line with our assessment analysis, reorganization design, and implementation plan.